Frequently Asked

  • How do I book an appointment with an optometrist?

    Booking an appointment is easy. You can schedule your family's eye exams online, over the phone, or in person. Plus, we offer extended hours on Tuesday and Wednesday evenings and are open on Saturdays for your convenience.

  • I need to reschedule or cancel an appointment. How do I do this?

    To reschedule or cancel, please provide at least 24 hours' notice. Reach out to us via phone or email, and we'll assist you promptly. If notification of less than 24 hours is provided, EyeTech Optometry retains the right to impose a cancellation fee.

  • How often should I get an eye exam?

    For adults, it's recommended to have an eye exam every 2 years. However, children, seniors above 65, and individuals with certain medical conditions such as diabetes or glaucoma should get annual check-ups.

  • What is included in a full exam?

    Our comprehensive exam covers a thorough assessment of your eye and binocular health, including an Optos image to screen the retina. Dilation drops may be used when the doctor deems it necessary.

  • I'm having a vision emergency. What should I do?

    Call our office, and our trained professionals will prioritize your situation, often accommodating emergency cases on the same day. If you can't reach us, visit your local emergency department.

  • Can I come back for free adjustments?

    Absolutely! If you purchased your glasses from us, our optician offers free adjustments and select repairs without needing an appointment.

  • Who is covered by OHIP?

    OHIP covers basic annual eye exams for children up to 19, seniors aged 65 and above every 18 months, and those with specific acute or chronic conditions — such as sudden visual field loss, sudden strabismus, diabetes, glaucoma, or they are taking toxic medications such as hydroxychloroquine (plaquenil), tamoxifen, etc. Unsure about eligibility? Contact us for clarification.

  • What tests are covered by OHIP?

    OHIP doesn't cover recommended tests like Optos images or Optical Coherence Tomography (OCT). Visual field testing may be covered for eligible patients, but private health insurance often covers additional tests. Check with your insurer for details.

  • Do your glasses come with a warranty?

    Yes, all frames and lenses purchased here include a 2-year warranty against manufacturing defects and a 60-day adaptation warranty.

  • How can I tell if my child has a vision problem?

    Regular eye exams for children are crucial. Watch for signs like difficulty with schoolwork or concentration, excessive eye rubbing, squinting or head tilting, headaches, and sitting too close to screens.

  • How do I order contact lenses?

    Order contact lenses in person, over the phone, or conveniently through our online webstore.

  • Do you offer trial contact lenses?

    Yes, we provide short-term trial samples to ensure your comfort before placing an order. Our team will guide you through the process.

  • Do you offer direct billing to select insurance companies?

    Yes, we offer direct billing to various insurance providers, including:

    Beneva, BPA, Canada Life, Canadian Construction Workers Union, Chambers of Commerce Group Insurance Plan, CINUP, ClaimSecure, Cowan Insurance Group (managed by Express Scripts Canada), D.A. Townley, Desjardins Insurance, Equitable Life of Canada, First Canadian, GMS Carriers 49 and 50 (Express Scripts Canada), GroupHEALTH, GroupSource, Industrial Alliance, Johnson Inc., Johnston Group, LiUna Local 183, LiUna Local 506, Manion, Manulife Financial, Maximum Benefit, People Corporation, RWAM, Simply Benefits, TELUS AdjudiCare, Union Benefits, UV Insurance

  • What is the Eye See Eye Learn program?

    Our partnership with the Ontario Association of Optometrists provides free glasses to kindergarten students through the Eye See... Eye Learn program. Book an eye exam for your child, covered by OHIP, and receive one free pair of glasses with stylish frames and impact-resistant lenses — an estimated value of over $300.

  • What if I have a question that wasn't covered in this FAQ page?

    Feel free to reach out! Visit us in person, call us at 613-909-7551, or use our contact form. We're here to assist you with any inquiries.

Have Questions?

Get in touch! We can't wait to see you.